TOUR RULES & POLICIES

*VERY IMPORTANT* EVERY VISITOR TO THE FARM & SAFARI MUST SIGN A LIABILITY WAIVER. YOUR TOUR GUIDE WILL HAVE YOU SIGN A LIABILITY WAIVER PRIOR TO ENTERING DARBY ACRES FARM AND/OR DARBY SAFARI. CHILDREN UNDER 18 WILL REQUIRE A WAIVER SIGNED BY THEIR LEGAL GUARDIAN. IF YOU WILL BE BRINGING CHILDREN TO THE SAFARI, AND YOU ARE NOT THEIR LEGAL GUARDIAN, YOU MUST ARRIVE WITH A SIGNED WAIVER FROM THAT CHILD'S LEGAL GUARDIAN. LIABILITY WAIVERS ARE AVAILABLE TO BE PRINTED FROM OUR WEBSITE. *A signed liability waiver is required for any person that steps foot on our property, including chaperones & bus drivers.

*THERE IS NO EXCEPTION TO THIS RULE. *

 

For the safety and protection of our animals and grounds, gates to our property must be closed at the beginning of every tour. For this reason, we are unable to allow for any late arrivals. Gates will close promptly on the hour. IT IS EXTREMELY IMPORTANT THAT YOU ARRIVE FOR YOUR TOUR 10 MINUTES PRIOR TO THE START OF YOUR TOUR TIME. BECAUSE WE HAVE LIMITED OUR TOUR GROUP SIZE, WE ARE UNABLE TO RESCHEDULE ANY TOURS DUE TO LATE ARRIVAL; ALL LATE ARRIVALS WILL FORFEIT THEIR TICKET(S) WITHOUT REFUND OR RESCHEDULING. Please do not arrive early or late in hopes of joining another tour time.

 

Please prepare for your visit in advance by making yourself familiar with directions and travel time to our property. Please only use the address provided on your e-mail confirmation or you will end up and the wrong location! Please be courteous and arrive to start the tour on time!

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To allow for tour guides to stay on schedule, we kindly request that you do not arrive with additional guests that are not a part of your prepaid reservation. If you would like to add additional guests, please call 704-738-4444, a minimum of two hours prior to your scheduled tour time. Because we have a limit on tour group sizes, and have a schedule we must keep with, we may not be able to approve additional guests as it may overlap into our next tour time.

 

Same day tour appointments are available on a limited basis, please call 704-738-4444 or check our website to see if a same day appointment is available. If a time slot say SOLD OUT, additional slots will not be made available. We highly recommend you schedule AT LEAST 24 HOURS IN ADVANCE for weekdays and AT LEAST 72 HOURS IN ADVANCE for weekends to get the time and date you want. 

 

Darby Acres Farm & Darby Safari are NOT at the same address.

 

Credit Cards are NOT Accepted at the Farm or Safari, we are a cash only facility.

 

There is NO SMOKING, VAPING, ALCOHOL, GLASS CONTAINERS, OR OUTSIDE ANIMALS allowed on the farm grounds by visitors. There is no food or drink sold on the property and no food or drinks allowed in the animal areas.

 

We kindly ask that you do not kiss, grab, hit, kick, etc. any of our animals. Just a friendly heads up – our adorable animals are just like us, and some days they might want a little break. So, we can't guarantee that every fluffy buddy will be in the spotlight for pets or treats when you visit. There are free range animals at both of our properties, please keep that in mind when booking your tours as well. Free range animals may include ducks, geese, emus, llama, goat, sheep, dogs, etc. IF YOU ARE TERRIFIED OF BIRDS THIS MAY NOT BE THE EXPERIENCE FOR YOU. 

 

ALL tours are guided, because our facilities offer a unique experience like no other, you will not be able to "free-roam" either facility, please keep that in mind when booking your ticket.

 

Children ages 0-11 months are welcome at the FARM at no charge. ​ Non-walking children, ages 0-2 years, that will remain in their stroller, wagon, carrier, etc., for the entire duration of the tour, are welcome at the SAFARI at no charge. If you purchase a safari ticket for a "Non-Walking" child (0 - 2 years), they must remain in their stroller, wagon, carrier, etc. for the duration of the tour. If you decide to let them walk on the tour, you will be asked to pay a regular admission price for their tour with a cash payment.

 

Please do not visit any area of the property (including the playground, animal areas, etc.,) until you have been checked-in by your tour guide. ABSOLUTELY NO guest is allowed to walk the property unsupervised. We ask that you inform everyone in your group to stay with the group AT ALL TIMES and not wander away from your group. We take this rule extremely seriously and will kindly ask any guest unable to follow this rule to leave the property. This is for the safety of both the guests and animals.

 

If you are planning on purchasing any additional animal encounter, experiences or buckets of feed, please bring EXACT cash payment as we are unable to give change or take credit card payments at the farm. CREDIT CARDS ARE NOT ACCEPTED AT THE SAFARI OR FARM.

 

**NOTE: PLEASE DRESS APPROPRIATELY FOR A VISIT TO THE FARM AND/OR SAFARI**

Please be aware that the farm tour takes place on a sloped trail. The grounds consist of dirt, gravel, and mulched areas and are not considered accessible for most wheelchairs. If bringing a stroller, we highly recommend only strollers that have "All-Terrain" wheels. There are no sidewalks or ramps located on property.

Please keep in mind, when you are choosing your boots/foot attire and dressing yourself, and/or your children, that you are visiting animal grounds. It is recommended that you check current weather conditions to help properly prepare for your visit. Comfortable closed toe shoes (Please NO Flip-Flops), layered clothing, hats, sun block, water cooler, full water bottles, and hand wipes are some of the items that you may want to consider when preparing for your visit.

We recommend not wearing any attire that you are worried about getting dirty. If there has been recent rain, it will likely be muddy or wet throughout the grounds so don't forget your rain boots!

 

*Cancellation / Rain Policy*

Should rain/inclement weather or any unforeseen circumstance arise, that would make for an unsafe environment, scheduled tours for the day will be canceled and you will be contacted by our scheduling department to reschedule a tour for another available date within the next 12 months. If the tour has begun and rain has started…The tour will continue. ALL SALES ARE FINAL. Absolutely NO CASH REFUNDS/REFUNDS OR EXCHANGES. The management of Darby Acres Farm & Darby Safari reserves the right to cancel a scheduled tour at any time. The cancellation policy may be varied at management’s discretion under special circumstances.